Privacy Policy
Last Updated: August 27, 2026
Pool Era (“Pool Era,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit poolerapools.com, request a quote, contact us, or communicate with us by phone, email, or text message.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone or mobile number
- Address, city, ZIP code, or service location
- Information about your pool, equipment, requested service, or project
- Information you provide through our contact or quote forms
- Communications you send to us by email, telephone, or text message
We may also collect limited technical information automatically when you use our website, such as your IP address, browser type, device information, referring pages, and website usage information.
How We Use Your Information
We may use the information we collect to:
- Respond to quote and service requests
- Schedule and provide pool maintenance, repair, remodeling, or related services
- Communicate with you regarding appointments, estimates, projects, service updates, and customer support
- Send transactional or informational text messages when you have consented to receive them
- Maintain and improve our website and services
- Protect against fraud, misuse, or security threats
- Comply with legal and regulatory requirements
SMS/Text Messaging
If you provide your mobile number and consent to receive text messages from Pool Era, we may send you messages related to your inquiry, estimates, appointments, scheduling, service updates, customer support, and other communications associated with your relationship with Pool Era.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance or contact us directly at 702-984-1855 or office@poolerapools.com.
Consent to receive text messages is not a condition of purchasing goods or services.
Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared, sold, rented, or transferred to any third party or affiliate for marketing or promotional purposes.
We may disclose information to service providers that assist us in operating our business or delivering communications on our behalf, but such providers may use the information only to perform services for Pool Era and not for their own marketing or promotional purposes.
Sharing of Information
We do not sell or rent your personal information.
We may share information when reasonably necessary with service providers that help us operate our website, communicate with customers, process business operations, or provide services on our behalf.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Pool Era, our customers, or others.
As stated above, mobile numbers and SMS opt-in data or consent are not shared with third parties or affiliates for marketing or promotional purposes.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance, and provide relevant functionality.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, satisfy legal obligations, and enforce agreements.
Your Choices
You may contact us to request that we update or correct personal information you have provided to us.
For text messaging, reply STOP at any time to opt out of future SMS messages.
Third-Party Websites
Our website may contain links to third-party websites or services. Pool Era is not responsible for the privacy practices or content of websites operated by third parties.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, the revised policy will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Pool Era
Phone: 702-984-1855
Email: office@poolerapools.com
Website: poolerapools.com
Serving Las Vegas, Henderson, and surrounding communities in the Greater Las Vegas Valley.